Refund & Cancellation Policy
1. Cancellation Before Work Begins
Clients may request a cancellation of services at any time before the consulting work or strategic engagement has officially started. Once a project has reached the commencement phase, standard engagement terms apply.
2. Refund Eligibility
Eligibility for a refund depends on the current status of the consulting engagement. Refunds are evaluated based on the work already performed, milestones reached, or specific deliverables already provided to the client at the time of the request.
3. Non-Refundable Portions
Any amounts attributable to services already performed or time already invested by APEX Strategic Management LLC are generally non-refundable. This includes initial discovery phases, research, and analysis tasks that have been initiated on behalf of the client.
4. Billing Concerns
We strive for complete transparency in our billing practices. If you believe there is an error in your billing statement or have concerns regarding the services received, please contact APEX promptly to address the matter.
5. Review of Requests
Upon receiving a formal request for refund or cancellation, APEX STRATEGIC MANAGEMENT LLC will thoroughly review the details of the engagement. We will communicate the outcome of the review to the client using official channels.
6. Approved Refunds
If a refund is approved, funds will be returned to the original payment method where possible. APEX does not guarantee specific bank processing times, as these vary by institution.
7. How to Request Cancellation or a Refund
To initiate a request, please visit our Contact Us page or reach out using the official business information below:
Email: info@apexstrategicmanagement.llc
Toll-Free: (888) 217-9883